Platform Migration Introduction

On Wednesday 10th August we are moving our Platform from to
This change affects you and we need you to plan for this change. 
We will send you a personalised email with instructions by Friday 5th August.
If you do not receive this email by Friday 5th August then please email us on:
Our deployment will begin at 11pm on Tuesday 9th and could involve up to 6 hours of downtime.

Many parts of the system are still reliant on our old domain name:
We are moving these parts over to our new domain as of 10th August

Please click the links above for each area that you feel might affect you.


And for advanced users only:

For Advanced Users:
  • Our API Endpoint is changing from to
  • If you have manually applied any 3rd Party Integrations to your site such as the following then you may need to contact then to ask them to whitelist your new secure URL:
    • Fetchapp
    • BazaarVoice
    • Spirit Postcode Lookup
    • World Lookup
    • Sesame
    • ProCorner
    • Other Chat Widgets and Product Rating Widgets
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