Why aren't some customers able to proceed with the purchase if a basket value > £1,000

FAQ: Why aren't some customers able to proceed with the purchase if a basket value > £1,000

According to PayPal's policy when using PayPal Website Payments Standard to process a payment, where a customer opts to purchase a basket value > £1,000 in order to proceed, the customer must complete the purchase using a verified PayPal account.

In cases where the customer chooses to:

- Pay without logging into PayPal
- Pay using an unverified PayPal account

The transaction is not allowed to proceed.

From the PayPal Help Center:

"Your PayPal account will show as 'Verified' when you have confirmed your identity with us by successfully completing a few simple steps. If your PayPal account is showing as 'Unverified', then you have yet to complete the Verification process.
 
Becoming ‘Verified’ is necessary to remove limits on sending, receiving and withdrawing money from your PayPal account. In addition, because other users will know that you have confirmed your identity with PayPal, it can help to increase trust and confidence – particularly between buyers and sellers.
 
To maintain the highest possible security, we encourage all PayPal users to confirm their identity by completing PayPal's Verification process."

Considering all this, we recommend you, as a shop owner, take one of the following steps:

1. Add text to the shopping cart and checkout pages, which states, that purchases greater than £1,000 must be made using a verified PayPal account. If you don't have a verified PayPal account, contact by telephone etc.

2. Upgrade to PayPal Website Payments Pro, where basket values up to £5,000 can be processed. Do bear in mind that PayPal Website Payments Pro is a professional seamless checkout process, which displays Credit Card fields on your website. 

 

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